Scam & Fraud awareness
Stay Safe from Scams and Fraud
Scammers are constantly evolving their tactics as technology advances. At Nexus, we’re committed to helping protect you and your money — but staying alert and informed is your best defence. Below, we’ll outline common scam types and how you can stay one step ahead. If you believe you’ve been targeted by fraud or a scam, contact us immediately.
Understanding Fraud & Scams
What is fraud?
Fraud is when someone carries out a transaction you didn’t make or authorise — often to steal your money.
What is a scam?
Scams often involve tricking you into sending money to a criminal, known as Authorised Push Payment (APP) fraud. Scammers may impersonate friends, family, retailers, or trusted organisations — using emails, phone calls, or texts that appear genuine.
Common Types of Scams
- Impersonation scams – Fraudsters pose as your bank, Nexus, or even the police, telling you to move money to a "safe" account.
- Investment scams – Fake investment opportunities promising unrealistic returns.
- Romance scams – Scammers build fake relationships online to manipulate you into sending money.
- Online marketplace scams – You pay for goods that either never arrive or aren’t what was promised.
- Fake job offers – Scammers offer roles with upfront costs for "training" or "checks" before disappearing.
- Crypto scams – They use the buzz around cryptocurrency to sell fake "get rich quick" schemes.
How to Stay Safe
- Be cautious of unsolicited contact — especially if it's pressuring or urgent.
- Always verify identities using independent sources.
- Never send money unless you’re absolutely sure of who you're sending it to.
- Never share personal or security information — Nexus will never ask for your login details or full PIN.
- Double-check investment offers and research them thoroughly.
- Use the FCA Register to verify if a firm or person is authorised.
- Watch out for shoulder surfers when using ATMs or entering passwords.
- Review your accounts regularly and flag anything suspicious to us.
- Always log out of your account properly — don’t just close the tab or app.
- Only use secure websites — look for https:// and a closed padlock symbol.
What to Look Out For
- Does it sound too good to be true? It probably is.
- Be wary of emails or messages that are: Poorly written or contain spelling errors
- Pressuring you to act quickly
- Asking you to click unknown links or open attachments
- Offering unusually high returns
Reporting Fraud
Think you've been scammed? Get in touch with Nexus immediately.
Helpful Resources
- APP Fraud Reimbursement – Learn how to make a claim
- Take Five – Stop and think before you act
- FCA ScamSmart – Check investment and pension scams
- Fraud Focus – Government fraud updates
- The Little Book of Scams – A helpful guide to staying safe