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Privacy Policy

Important Information You Need to Know

Welcome to the Nexus Money Privacy Policy

At Nexus Money, we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we handle your personal data when you visit our website (regardless of your location), and outlines your privacy rights and how the law protects you.

This Privacy Policy is presented in a layered format for easy navigation. You can click through to specific sections. Please also refer to the Glossary for definitions of certain terms used throughout.

1. Purpose of This Policy

This Privacy Policy outlines how Nexus Money collects, uses, stores, and shares your personal data—whether provided directly by you or obtained via third parties. It also explains your rights under data protection laws.

This website is not intended for children, and we do not knowingly collect data related to minors.

It is important you read this Privacy Policy together with any other applicable notices or fair processing policies we may provide when collecting or processing your personal data. This Policy supplements other notices and is not intended to override them.

2. Who Are We?

The Nexus Money website and services are operated by Nexus Money Ltd (“Nexus Money”, “we”, “us”, or “our”), which acts as the data controller.

For any questions regarding this Privacy Policy or to exercise your legal rights, please contact us at:
Email: complaints@nexusmoney.co.uk

3. How to Contact Us

You can reach us by:

You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK data protection authority (www.ico.org.uk). However, we would appreciate the opportunity to resolve your concerns before you approach the ICO.

We regularly review this Privacy Policy. The current version was last updated on 1 March 2024. Please notify us if your personal data changes during your relationship with us to ensure accuracy.

4. Fraud Prevention

We may verify your information through third-party services (e.g., credit reference agencies). This may leave a soft credit footprint. You confirm that you have obtained consent from any third party whose data you provide.

We may share data with fraud prevention agencies for identity verification and fraud/money laundering prevention. Fraud detection may affect your access to financial or other services. More details can be found at www.cifas.org.uk/fpn.

5. What Personal Information Do We Collect and How Is It Used?

“Personal data” refers to information that identifies an individual. This excludes anonymised data.

We collect personal data to:

  • Verify identity

  • Improve services

  • Fulfil user requests

  • Resolve disputes

  • Comply with legal obligations

  • Enforce agreements

  • Protect rights and safety

  • Provide customer support

  • Fulfill other lawful purposes

Types of Data We Collect:

  • Identity Data – Name, title, date of birth

  • Contact Data – Addresses, email, phone numbers

  • Financial Data – Bank account, payment card info

  • Transaction Data – Payment details, purchase history

  • Technical Data – IP address, browser, OS, devices

  • Profile Data – Business name, preferences, survey responses

  • Usage Data – Website interaction and services use

  • Marketing Data – Communication and marketing preferences

We may also collect Aggregated Data for statistical purposes. This data does not identify you directly unless combined with other information.

We do not intentionally collect Special Category Data (e.g., race, religion, health) or criminal data, except where you provide it directly for support purposes and with explicit consent.

Failure to provide necessary data may prevent us from delivering our services.

How We Use Your Personal Data

We use your data under the following legal bases:

  • To perform a contract with you

  • For our legitimate interests (balanced with your rights)

  • To comply with legal obligations

  • With your consent (e.g., for marketing)

Use Cases Include:

  • Registering new customers

  • Managing orders, payments, collections

  • Administering user accounts

  • Conducting surveys and promotions

  • Enhancing website functionality and security

  • Delivering personalised content and marketing

A full table of purposes, data types, and legal justifications is available on request.

Marketing

We may use your data to offer relevant products or services.

  • You will receive marketing if you’ve requested information or used our services and haven’t opted out.

  • We won’t share your data with third-party marketers without your opt-in consent.

  • You can opt out anytime without affecting your service access.

Change of Purpose

We’ll only use your data for the reasons we collected it unless we determine another compatible purpose. For unrelated uses, we will notify you and explain the legal basis for doing so.

6. How Is Your Personal Data Collected?

We collect data via:

  • Direct interactions – e.g., filling forms, contacting us

  • Automated technologies – e.g., cookies, analytics tools

  • Third parties – e.g., payment processors, public records

See our Cookie Policy for more on automated data collection.

7. Cookies and Similar Technologies

Our website uses cookies and similar tools. Please refer to our Cookie Policy for details on usage and control.

8. Data Storage, Sharing & International Transfers

We store data in UK data centres. We may share data with:

  • Internal teams

  • External service providers

  • Prospective business partners (in the event of a sale or merger)

Some third parties are located outside the UK. When transferring data internationally, we ensure equivalent data protection using safeguards such as:

  • UK-approved standard contractual clauses

  • Transfers to countries with adequacy decisions

9. Data Security

We implement appropriate security measures to protect your personal data from loss, misuse, unauthorised access, or alteration. Access is limited to those who need it for business purposes.

We have procedures in place for managing suspected breaches, and will notify affected parties and regulators when legally required.

10. Third-Party Links

Our website may link to third-party websites. Once you leave our site, this policy no longer applies.

11. Data Retention

We retain your data for six years from our last interaction, unless required longer by law. Some temporary data (e.g., for marketing) may be deleted sooner.

Refer to our Cookie Policy for cookie data retention.

12. Confidentiality and Security

We take security seriously and apply reasonable measures to keep your personal information safe. Learn more by contacting us directly.

13. Your Legal Rights

You have the following rights:

  • Access – Request a copy of your data

  • Correction – Fix inaccurate or incomplete data

  • Erasure – Request deletion (in certain circumstances)

  • Restriction – Limit how we use your data

  • Portability – Transfer your data elsewhere

  • Objection – Object to processing based on legitimate interests or for direct marketing

  • Withdraw Consent – Revoke your consent anytime (affecting only future processing)

To exercise your rights, contact us at support@nexusmoney.co.uk. We may need to verify your identity before responding.

 

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