At Nexus Money, protecting your personal data is a top priority. This policy explains how we collect, use, and safeguard your personal information.

Who We Are

Nexus Business Consultancy Ltd T/A Nexus Money Registered Office: 129-131 Ducie House, 37 Ducie Street, Manchester, M1 2JW Company No: 15161205

What Personal Information We Collect

Most of the personal data we collect comes directly from you during your application or interactions with us. We may request, but are not limited to, the following information: Full name and title Nationality Contact details (email, phone numbers, address) Date of birth Details of other cardholders or authorised persons If you’re providing information on behalf of others (e.g., directors, shareholders, or additional cardholders), you must have their consent and share this policy with them. You may withdraw consent at any time, though this could affect the services we’re able to provide.

How We Use Your Information We only use your data where it’s lawful and necessary—for example, to fulfil contracts, comply with legal obligations, or pursue our legitimate interests without overriding your rights. We use your data to: 1. Fulfil Our Contractual Obligations Process applications and set up accounts Manage services and update our records Provide customer support 2. Meet Legal and Regulatory Requirements Respond to GDPR requests Prevent, detect, and report fraud or financial crime Verify your identity and comply with anti-money laundering laws Monitor communications for compliance and training purposes 3. Support Legitimate Business Interests Internal business management, audit, and governance Market research and performance analysis Risk management and fraud prevention 4. With Your Consent Send you marketing communications Share data with third parties at your request Process sensitive personal data (if applicable) Use cookies (see our Cookie Policy) You can withdraw consent for optional uses at any time.

Data Retention
We retain your data only as long as necessary: To respond to queries To meet legal obligations or regulatory requirements After account closure, based on applicable laws and retention periods

Your Rights Under GDPR
You have the right to: Be informed about how your data is used Access your personal data Request correction or deletion of your data Restrict or object to processing Data portability Object to automated decision-making and profiling For full details or to exercise your rights, visit the ICO website. You may also contact the ICO to file a complaint.

Fraud Prevention and Money Laundering
We’re legally required to conduct identity and transaction checks to prevent financial crime. This includes sharing data with fraud prevention agencies and monitoring for suspicious activity.

Automated Decision-Making
In some cases, we use automated processes (e.g., for marketing suitability or risk analysis). These are based on our legitimate interests or necessary for a contract. Human review is available if decisions significantly affect you.

Sharing Your Data
We never sell your data. We may share it only with: Service providers for operational support (e.g., card manufacturers) Regulators and legal authorities when required Strategic partners regulated to required legal standards Buyers in the event of a business sale or transfer

External Sites and Merchants
We are not responsible for the privacy practices of third-party websites linked from ours. We also do not share your data with merchants where you use your Nexus Money card. We may share anonymised data (e.g., from surveys or competitions) in aggregate form only.

Transferring Data Internationally
Your personal information may be processed outside the UK or EEA. When this occurs, we ensure all necessary safeguards are in place, and data is handled in line with UK data protection laws.

Marketing Preferences
You can opt out of marketing communications at any time: Via your online account By contacting us directly By using the unsubscribe link in our emails Note: You will still receive important updates related to your account, terms, or policy changes, as these are essential communications.

Cookies
We use cookies to enhance your experience and gather site usage data. Cookies help you stay logged in, personalise your experience, and allow us to improve site functionality and security. Some cookies are set by third-party partners (e.g., for advertising), which we don’t control. For full details, see our Cookie Policy.

Updating Your Information
To update or correct your personal details, contact our support team at: 📞 +44 (0) 845 8626867 🕒 Monday to Friday, 9:00am – 5:30pm Or write to: Data Protection Officer Nexus Money 129-131 Ducie House 37 Ducie Street Manchester, M1 2JW 📧 info@nexusmoney.co.uk We may require proof of identity or address before making changes.